7 -10 Working Days from Payment

3-4 Days for Shipping anywhere in South Africa

Terms & Conditions

Terms and Conditions for WallpapersaOnline –  The web exclusive wallpaper store for WCI Wallpapers Pty Ltd allowing users to purchase directly from the website. Fast, convenient and  delivered straight to your door.

Purchase of Products

Due to the majority age being 18 years of age in South Africa, WCI Wallpapers (Pty) Ltd, only accepts purchase orders from customers that have already reached majority age. Please read these Terms carefully prior to indicating your acceptance thereof.

General Terms and Conditions

These Terms and Conditions apply to the use of this website. By using this website, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them. They represent our entire Agreement with you and supersede all prior terms, conditions, warranties and/or representations to the extent permitted by law.

Use of Site

The purpose of your use of this website is merely to browse the content and to make legitimate purchase. This website shall not be used for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed.  In the light the customer is cautioned that any ‘deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Use of our Website outside South Africa

Customers who do not reside in South Africa are welcome to use our website in accordance with these Terms and Conditions to make online purchases provided that the delivery address is in South Africa.

All export transactions must be carried out by contacting us at info@wallpapersaonline.co.za or +27 (0) 21 465 6547 where we will assist you with your requirements.

Disclaimer of Warranty

The contents of this site are provided “as is” and accordingly due to the fact that electronic photos/pictures often vary from the actual product, we cannot guarantee that the end product will look exactly the same as the end product.

Also due to the fact that we have not been able to assess the customer’s walls or surface area where the product is going to be applied, we cannot guarantee the fitness of our product with regards to serving a particular purpose that the customer might have for the product.

Wallpaper products are viewed as a special order “goods” which are often ordered based on the customer’s specific needs. In this case we do not except any returns given the special request for the goods. In this regards it often happens that we order or cut a specific batch for a client and when you order a future batch, we might not have more in stock or the batch might vary slightly in colour and accordingly we urge you to purchase slightly more that the area that you wish to cover in order to compensate for this limitation.

The owner of this site, the authors of the content and in general anybody connected to this website in any way, from now on collectively called the “Suppliers”, cannot assume responsibility for obvious or inadvertent errors or omissions pertaining to the contents displayed on the website, however we undertake to update any errors as soon as we become aware thereof.

The Suppliers further cautions that no representation is made with regards to the reliability, suitability, accuracy, correctness or completeness of the contents displayed on this site. The Suppliers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use the purchased goods or the incorrect use thereof, abuse, or misuse of the contents of the site, even if the Suppliers have been informed of the possibilities of such damages, the customer needs to use their discretion and when in doubt contact our offices to avoid any damage(s) in that regard.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

We reserve the right to:

  • modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  • We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our reasonable control.

Cookie/Tracking Technology

This website uses cookies which are stored on your browser. You can usually modify your browser settings to prevent this happening. However, by disabling cookies, or certain types of cookie, you may hinder your user experience on this and other websites, or prevent them from working entirely.

Some cookies on this website may do the following:

Enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services like the shopping cart for example, cannot be provided. Cookies further assist with improving the users experience and enables some of the functionality characteristics provided by this website.

Collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. Allow the website to remember choices you make (such as your name or area you are in) and provide enhanced, more personal features.

The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Please note that some cookies may be stored by third party service providers who perform some of these functions (or other services) for us. Cookies are used on this website for the following third party services: Google Analytics, Facebook share button, Twitter share button, Pinterest share button and Google+ share button. Some of these services may be used to track your behaviour on other websites and we have no control over this.

By continuing to use this website without adjusting your browser’s cookie settings, you agree that we can place these cookies on your device.

As is true with most websites, our server will automatically log data regarding each visit such as your IP address, browser type, referring/exit pages, and operating system. We may use this information to monitor server errors, server administration or to monitor visitor behaviour. It is not possible for this to be disabled on a per-user basis so you must leave this website (and the internet entirely) if you do not agree to this happening.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in online format on this website is used to personally identify users that subscribe to this service. The information will not be used for any other purpose than that which is stated in the Terms & Conditions in respect of use for this service. None of the information will be sold or made available to any other third parties without your consent.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site or inform us of what part of the website is unacceptable to you by contacting us on the number provided above. Your continued use of the website following the posting of changes to these terms will mean that you have accepted those changes.

Online Registration

Users are not required to register with us before placing their order online. However, your failure to register with us, will mean that your details cannot be stored as we will have no account to reliably associate you with. Should you thus elect to register with us, you will be required to provide personal information such as a valid email address as well as a postal and delivery address, which will be stored on our secured server. Upon registration you will receive a one-time login link which will require you to confirm your email address. Registration and/or use of our online shopping website constitutes your acceptance and agreement to be bound by the Terms and Conditions of our website.

We only deliver within the borders of South Africa and cannot accept a delivery address that does not fall within it. Information that you provide is stored on our servers for your future shopping experience with us. You have the right, at any time, to change or update your personal information with us. To amend any registration particulars please click on “my account” and edit your details.

WallpapersaOnline (WCI Wallpapers (Pty) Ltd) accepts no liability for any damages suffered or losses incurred from the use or misuse of your password. You will be required to enter your user email address and password each time you visit our online shopping site and accordingly we urge you to keep it safe as we cannot accept liability for your omission to comply with this requirement.

 Methods of Payments

Payment can be made to our bank account by EFT or Credit Card. We may extend payment options in future at our discretion. Only once the correct payment as per our payment terms has reflected in our bank account will we process the order.

Payment Terms:

  • 100% of order value

Banking Details:

Bank: Standard Bank

Branch No: 051001


Branch Name: Tyger Manor

Account Number: 272714577

Name of Account: WCI Wallpapers (Pty) Ltd

Credit Card

We accept Visa and Mastercard Credit Card payments

 You may send your proof of payment to: info@wallpapersaonline.co.za

For more information about how to order, special order requirements and other payment options, please contact us on +27 (0) 21 465 6547or email: info@wallpapersaonline.co.za

Lead Times

Lead time is always dependent on stock availability. Should the product not be in stock WallpapersaOnline will contact you via email and provide a revised delivery date.

Our standard lead times to our offices for courier are as follows: 7-10 working days from payment which must reflect in our bank account before we will proceed with the order.

Depending on the product purchased, the lead times may vary. The products lead time is available for each product and will be conveyed at time of order.

Due to the fact that the order is placed online, we urge you to kindly contact our offices in the event of any delay so that we can track your order and provide you with the necessary information relating to any delay.

Prices and Information

All information displayed on this website (verbal or written) is for guidance only and is provided in good faith and without warrantydue to the special order nature of the goods, and although every effort has been made to ensure all the product details, descriptions & prices are correct they are for guidance purposes only and not binding and in this regard we urge you to contact the offices to confirm the correctness thereof.

Online Image Colour

Please note that the colour of the online images may vary from the actual items. Every effort is made to ensure that the colour and design of the product appear as accurately as possible, however the actual colours you will see can vary dependent upon your computer equipment and as such we cannot guarantee that the goods on delivery will reflect the colour on your computer.

For Custom wallpapers, we will only print the final product, once the customer has authorised by signature that they are satisfied with the sample of the final product to be produced.

Delivery and Collection Methods

Delivery lead times are provided to you at time of order. We have outsourced all delivery arrangements. Accordingly, we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the deliverer, its directors, employees, sub-contractors, agents, representatives and/or affiliates. We do not give waybill numbers to our clients and accordingly all delivery arrangements are between the customer and the courier company. Any following up on a delivery must accordingly also be done directly with the courier company.

Risk shall pass on delivery from us to the courier company. If there is any short delivery or damage to goods in transit, please provide Wallpapersaonline (WCI Wallpapers Pty Ltd)  with full particulars thereof within 24hours of delivery so that we can assist you in taking matter further with the courier company.

We cannot be financially liable for delay in delivering the Products, however we undertake to inform the customer of any undue delay that may be incurred due to circumstances beyond our reasonable control.

Cancellation and Returns

All orders are special order items and are placed at time of payment received.

Unfortunately, we do not accept any returns due to the “special order” nature of the purchased item. Please make sure at time of ordering that the wallpaper product code and quantity is correct.

Wallpapersaonline (WCI Wallpapers (Pty) Ltd) cannot be held liable for any mistakes at time of ordering. While we can order more of the product, we may apply a special-order fee to bring in the additional wallpaper (which may also vary slightly in colour).

In the unfortunate event of a fault please return the product to WallpapersaOnline (WCI Wallpapers (Pty) Ltd) with the labels. Please do note that it is the customer’s responsibility to check all wallpaper products for faults before and during hanging.

Carefully examine the first 2 or 3 lengths on the wall, to ensure there are no faults. If at this stage you are in any doubt as to whether the paper is faulty please stop work immediately and contact us. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge. However, if more than 3 drops are hung and the installation is carried out, no refund or replacement wallpaper claims will be entertained.

When returning goods in any of the above circumstances please contact us at:info@wallpapersaonline.co.za or +27 (0) 21 465 6547.

Flawed Products, Returns and Refunds

The person receiving the purchased item(s) will be required to sign a Proof of Delivery (POD)/Delivery note indicating that each item has been received in good condition and in this regard we urge you not to take the necessary time to investigate the purchased product. WallpapersaOnline (WCI Wallpapers (Pty) Ltd) cannot be held liable for any damages that were not indicated on the POD/Delivery note at time of delivery. Should the product/s be flawed on delivery (it is the customer’s responsibility to notify Wallpapersaonline (WCI Wallpapers (Pty) Ltd) on the POD/Delivery note), we will endeavor to replace the item in question. All valid claims are subject to assessment by our staff and decisions made are at the discretion of Wallpapersaonline (WCI Wallpapers (Pty) Ltd) management. If we are unable to replace the flawed item within 30 days a full refund will be applicable. We do not accept returned goods under any other circumstances. Please refer to cancellation and returns policies mentioned above.

When returning goods in any of the above circumstances please contact us at info@wallpapersaonline.co.za  or +27 (0) 21 465 6547.

Product availability

Lead time is dependent on stock availability. Should the manufacturer have stock available, our standard lead time (depending on product chosen)  is 7-10 working days to our showrooms in Cape Town and Johannesburg. All payments need to be cleared by our bank prior to orders being placed.

Although every effort is made to effect shipment of your order timeously, we cannot accept liability for any delay/unavailability cause due to unforeseen circumstances or circumstances above our reasonable control.

Sale of Products

All Products sold are considered by Wallpapersaonline (WCI Wallpapers (Pty) Ltd) as being of a quality suitable for the purpose and specification for which it is intended. However, in the unlikely event of the customer having purchased a ‘defective item’, it is the customer’s responsibility to report it to Wallpapersaonline (WCI Wallpapers (Pty) Ltd) immediately or as soon as it is discovered. All technical information in response to the customer’s enquiry is given by Wallpapersaonline (WCI Wallpapers (Pty) Ltd) in good faith. It will ultimately be the customer’s responsibility to ascertain whether he/she is satisfied with regards to the suitability of the particular product and this will inevitably depend on the particular site conditions that will be unknown to WallpapersaOnline (WCI Wallpapers (Pty) Ltd) due to the nature of an online purchase. To the extent that damages are suffered by the customer due to the customer’s unhappiness pertaining to the purchased product, the liability of Wallpapersaonline (WCI Wallpapers (Pty) Ltd) is limited to such an extent that it will not exceed the value of the purchased product(s) supplied. In particular, loss of profits and consequential, financial and other such losses are excluded.

Delivery Terms and Conditions

Door to door courier – 3-4 days

Please ensure your correct physical address is provided from the outset as title and risk will pass to you once the order has left our premises.

Undeliverable packages

Should any purchased package be returned to due to the unavailability of the client, the costs thereof will be for the customer’s expense. The Supplier/Courier company will make every effort to contact the customer prior to making arrangements for re-delivery.

Order processing

Order processing will not begin until we receive a confirmed order and proof of full payment.


We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and undertake to take any action that we may deem appropriate (which may include, but is not limited to, issuing of warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).


The Terms and Conditions mentioned above will be exclusively governed by and construed in accordance with the laws of South African Courts, which will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.


I understand that all the designs and trademarks are registered to the various suppliers of WallpapersaOnline (WCI Wallpapers (Pty) Ltd) and hereby accept the terms and conditions mentioned above. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by WallpapersaOnline (WCI Wallpapers (Pty) Ltd) in respect of instituting any civil action or any other legal action deemed necessary at the time.